Shipping Policy – Energiso

Last Updated: May 2026

At Energiso, we are committed to delivering your solar products quickly, safely, and transparently. This Shipping Policy outlines how we process, ship, and deliver orders across South Africa.

1. Order Processing Time

All orders are processed within 1–2 business days (Monday to Friday), excluding public holidays.

• Orders placed before 14:00 (2:00 PM SAST) will begin processing the same business day.
• Orders placed after 14:00 or on weekends/public holidays will be processed on the next business day.

Once your order has been processed and dispatched, you will receive a confirmation email with tracking details.

2. Delivery Timeframes

We aim to deliver all orders within 3–6 business days from the date of dispatch.

Estimated total delivery time:

• Processing: 1–2 business days
• Shipping: 2–4 business days
• Total: 3–6 business days

Delivery times may vary slightly depending on your location and courier operations.

3. Shipping Areas

Energiso currently delivers nationwide within South Africa.

For remote or outlying areas, delivery may take slightly longer. If your location is affected, we will communicate this clearly after your order is placed.

4. Shipping Costs

• Shipping fees are calculated at checkout based on your delivery location and order size.
• Any applicable shipping charges will be clearly displayed before payment—no hidden fees.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor your delivery in real time through our courier partner.

If you do not receive tracking details within 2 business days, please contact us.

6. Delivery Partners

We work with reliable courier services to ensure safe and timely delivery of all orders. All shipments are handled with care to protect your solar equipment during transit.

7. Delays & Exceptions

While we strive to meet our delivery timelines, delays may occur due to:

• High order volumes
• Weather conditions
• Courier delays
• Remote delivery locations

If there are any unexpected delays, we will notify you as soon as possible.

8. Incorrect Address Information

Customers are responsible for providing accurate shipping details.

• Energiso is not liable for delays or failed deliveries due to incorrect or incomplete addresses.
• If you notice an error in your address, please contact us immediately before dispatch.

9. Lost or Damaged Parcels

If your order arrives damaged or is lost in transit:

• Please contact us within 48 hours of delivery
• Include your order number and photos (if applicable)

We will investigate promptly and arrange a replacement or resolution where necessary.

10. Contact Information

For any shipping-related questions or support, please contact us:

Email: order@energiso.shop
Phone: +27 021 815 5700
Address: 5 Lofty Nel St, Die Voor Bay, Mossel Bay, 6506

11. Transparency & Commitment

Energiso is committed to clear communication, reliable delivery, and a smooth customer experience. We continuously work to ensure our shipping process meets both customer expectations and Google Merchant Center requirements.

Contact Info

Email: order@energiso.shop

Address: 5 Lofty Nel St, Die Voor Bay, Mossel Bay, 6506

Returns & Refund Policy – Energiso

Last Updated: May 2026

At Energiso, we want you to feel confident in your purchase. This policy explains how returns and refunds are handled in a fair, transparent, and customer-focused way, in line with South African consumer standards and Google Merchant Center requirements.

1. 30-Day Return Policy

We offer a 30-day return period from the date of delivery.

To be eligible for a return:

• The item must be unused, in its original condition, and in the original packaging
• All accessories, manuals, and components must be included
• Proof of purchase (order confirmation or receipt) is required

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

• Used or installed solar products
• Items damaged due to misuse, improper installation, or negligence
• Custom or special-order products (if applicable)

3. How to Request a Return

To initiate a return, please contact us within 30 days of receiving your order:

Email: order@energiso.shop

Include:

• Your order number
• Reason for return
• Photos (if item is damaged or incorrect)

Once approved, we will provide return instructions.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
• We recommend using a trackable courier service to ensure safe return delivery

5. Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or incorrect:

• Notify us within 48 hours of delivery
• Provide clear photos and your order details

We will arrange a replacement, repair, or full refund at no additional cost.

6. Refund Process (5 Business Days)

Once your returned item is received and inspected:

• Refunds are processed within 5 business days
• Refunds will be issued to your original payment method
• You will receive confirmation once your refund has been completed

Please note: Bank processing times may vary depending on your provider.

7. Late or Missing Refunds

If you haven’t received your refund after 5 business days:

• Check your bank account again
• Contact your payment provider
• If the issue persists, contact us for assistance

8. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us to arrange the process.

9. Consumer Rights

This policy is in accordance with the Consumer Protection Act (CPA) of South Africa, ensuring your rights to safe, good-quality products and fair return processes are protected.

10. Contact Information

For all returns and refund enquiries:

Email: order@energiso.shop
Address: 5 Lofty Nel St, Die Voor Bay, Mossel Bay, 6506

11. Our Commitment

Energiso is committed to fair, transparent, and efficient service. We aim to make returns and refunds simple while maintaining high standards of product quality and customer satisfaction.